They just looked up and then did whatever they were doing. Regarding the phone calls, we are working with Google to correct a phone number issue from the previous occupants of the building we are in which is incorrect online, depending on how you found us. While our experts are ready and able to help create a space you’ll love to live in, please know that our first priority is to protect the health of our customers and associates. As a business owner, I know good service begins with the first interaction, so I guess it's a good thing they blew me off.terrible service, over priced and again terrible service. All rights reserved. I have a proposal, am ready to order $5K worth of fixtures right now. Obviously they have enough business. Tried to book online and can't get in for 10 days.
Ferguson.com has brand name lighting fixtures.
She has been nothing but helpful, knowledgeable, kind and patient. This has gotten so bad that I have told them to come get all the products, refund my money, and I'll take my business elsewhere. I expected a lot better for a high-end store. My sales person and I work well through email and when I need a quick question answered I call their customer service team- not some anonymous offsite call center, these folks know their stuff well. When you walk into a Ferguson Showroom, you’ll appreciate the incredible quality of products ranging from lighting fixtures, kitchen and bath sinks, kitchen stoves, refrigerators, and many more home appliances. I just leftNot impressed. To make matters worse, every time I had to call about a problem customer service was rude. Nearby Showrooms. Now it is my responsibility to prove this because they won't look into and figure it out the problem. When I called customer service, they were rude and said they would send me the invoices so I could figure out what was wrong because "they didn't see a problem". I value her help and expertise and look forward to working with her again.I know many in Houston are looking for new appliances after the flood and I caution ordering from FERGUSON, Bath Kitchen and Lighting Gallery on Richmond after my experience.
Visit Your Showroom Ferguson Bath, Kitchen & Lighting Gallery is your premier destination for access to the latest concepts of quality home fixtures and appliances. Houston, TX 77027 - Ferguson Our showroom is currently open by appointment only. We did a master bath and kitchen remodel with their help. Haley was knowledgeable and very helpful.
I will not make this mistake again.Have been happy when remodeling in the past staff were great then but not now lighting on the über and ceiling fans galoreThe sales person ordered the wrong product. If there is anything we can do to improve your satisfaction at this time, please send your contact information to: DO NOT EVER USE THIS COMPANY!!! The places across the street are no better.I'm not sure how this place has so many negative reviews. Not a hello or a smile. Thanks for the great experience Ferguson!Kelly, we're glad you were able to find the products you wanted. They were very nice in the show room and have great product.
Picked out 3 pendant lights and a chandelier and ordered them later over the phone with Sam Perez. We're terribly sorry to hear about the issues regarding your installation, Kristina. Houston, TX 77027 - Ferguson Showroom Our showroom is currently open by appointment only. The delivery happened at the very end of the window.Horrible customer service.
Some products were missing or broken when I received them. Call today to find out that's not the case. She never called me back. EVERYONE SHOULD KNOW, I bought everything on my Ferguson quote from Moore Supply Company for 38% less than the Ferguson quote.Wish I could get them to call me back to TAKE my money. Find a Ferguson Showroom, Plumbing Supply, HVAC Supply, Waterworks, Fire & Fab or Industrial location near you. It has been a nightmare since I bought all of my appliances, lighting, and plumbing for my remodel there. We will be sure to share your feedback with the right teams here at Ferguson, in order to address these concerns and improve moving forward.
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